Annual Conference

Coalition for Trusted Reviews Annual Conference 2025

Presented by Cognizant

With thanks to all of our sponsors

On October 15 in New York, join us for a day of thought-provoking discussions and networking opportunities with like-minded professionals committed to enhancing trust in consumer reviews worldwide.

We are uniting the world’s leading review platforms, tech firms, policymakers and regulators, and consumer stakeholders, with over 100 guests and speakers expected.

You'll have the opportunity to connect with leading professionals from our member organisations - including Amazon, Booking.com, Expedia, Glassdoor, Tripadvisor and Trustpilot.

Representation is anticipated from across the US, UK, EU and beyond.

The conference will take the form of an open plenary session, with panel discussions, breakout sessions and networking opportunities.

We will explore a range of topics such as the value of trusted reviews, AI and reviews, the role of social media and influencers in reviews, the consumer experience of reviews, and the broader review landscape today.

Agenda

Please click here for the full agenda.

Agenda includes:

  • Safeguarding authentic reviews in a digital world - headline sponsor keynote speech

    • Jo Buckley, Cognizant.

  • Building credibility in the review economy - keynote speech

    • Ben Beck, BYU

  • The value of trusted reviews: scaling integrity without scaling risk - sponsored by Checkstep

    • Mandy Chilcott, Trustpilot

    • Geoff Johnston, Checkstep

    • Marty Duffy, G2

    • Sunny Sethi, Amazon

  • How AI is shaping the next generation of consumer feedback - sponsored by Cognizant

    • Becky Foley, Tripadvisor

    • Prem James, Cognizant

    • Louis-Victor de Franssu, Tremau

    • Pascal Mafait, Booking.com

    • Sandra Khalil, All Tech Is Human

  • From Posts to Purchases: The Role of Social Media in Consumer Decision Making 

    • Caitlin Brosseau, Tripadvisor

    • Jason Perry, Sutherland

    • Ben Beck, Brigham Young University

    • David Sullivan, Digital Trust & Safety Partnership

    • Mike Dabbs, TikTok

  • Reviews and regulation: global public policy update

    • Monica Hernandez, Amazon

    • Michael Atleson, DLA Piper

    • Max Spero, Pangram

    • Fabrizio Orlando, Tripadvisor

    • Lewis Walmesley-Browne, Tech UK

  • Fraud fighters: how coalition members tackle fake reviews - sponsored by DWT

    • Jun Chen, Glassdoor

    • Scott Commerson, DWT

    • Alex Calvert, Amazon

    • Thomas Vermeulen, Trustpilot

    • Bobby O’Neill, Tripadvisor

  • Behind the stars: what feedback really means for small businesses

    • Abigail Bishop, Head of External Relations at Amazon (moderator)

    • Mike Lemon, National Retail Federation

    • Melanie McGovern, Better Business Bureau

    • Danielle Dybiec, Nine Muses Travel

  • Beyond borders: the global dynamics of trusted reviews - sponsored by Sutherland

    • Dimple Mande, Sutherland

    • Thomas Vermeulen, Trustpilot

    • Jennifer Lane, Amazon

    • Cara Barry, Glassdoor

    • Jean-Philippe Monod, Expedia Group

  • Interactive group sessions

  • Networking opportunities and post-event reception.

Speakers and facilitators

Listen to senior leaders, academics and legal experts including:

  • Jo Buckley, Senior Director – IOA at Cognizant

  • Pascal Mafait, Senior Director of Fraud, Trust & Safety at Booking.com

  • Ben Beck, Assistant Professor of Marketing at Brigham Young University

  • David Sullivan, Executive Director at Digital Trust & Safety Partnership

  • Sandra Khalil, Associate Director at All Tech Is Human

  • Alex Calvert, Senior Risk Manager at Amazon

  • Michael Atleson, Of Counsel at DLA Piper

  • Jun Chen, VP IT and Trust at Glassdoor

  • Max Spero, CEO at Pangram Labs

  • Becky Foley, VP Trust & Safety at Tripadvisor

  • Louis-Victor de Franssu, Co-Founder at Tremau

  • Domonique Rai-Varming, VP of Trust & Legal at Trustpilot

  • Mike Lemon, Vice President of Legal Affairs at National Restaurant Federation

  • Melanie McGovern, Director of Public Relations at Better Business Bureau.

This conference will operate under the Chatham House Rule to encourage open and honest discussion.

While the content may be shared, attribution of comments or identification of participants is not permitted.